Warby Parker is a transformative lifestyle brand offering designer eyewear at a revolutionary price while leading the way for socially conscious businesses. Here at Warby Parker, we’re obsessed with providing our customers with an extraordinary shopping, ownership, and customer service experience. As a Customer Experience Operations Manager, you’ll be instrumental in shaping the future of ecommerce retail and flipping the script when it comes to the traditional "call center" philosophy.
You’ll directly report to the Director of Customer Experience and work closely with customer experience (phone, live chat, email), technology, retail, and online teams to implement and maintain processes and systems that innovate the customer experience industry.
Since all work and no play makes a dull office, we’re thoroughly committed to infusing our days with surprises, brain-stimulating activities and, when appropriate, costumes. As a team member at Warby Parker you can look forward to company outings, guest speakers, and all sorts of other goodness.
What you’ll do:
Who you are: