Director, Tech Ops

Location: New York, NY

Type: Full Time

Min. Experience: Senior Manager/Supervisor

Warby Parker is a transformative fashion brand offering designer eyewear at a revolutionary price while leading the way for socially-conscious businesses. Our Tech Team is on the hunt for an outstanding Director to lead our Tech Ops team! 

Since all work and no play make a dull office, we’re thoroughly committed to infusing our days with surprises, brain-stimulating activities and, when appropriate, costumes. As a team member at Warby Parker you can look forward to company outings, guest speakers, and all sorts of other fun perks.

What You'll Do

  • Own the performance and stability of production systems including the website, point of sale, call center technology, and fulfillment systems
  • Apply agile methodologies to both software improvement and infrastructure management
  • Outage management
  • Manage a rapidly growing team (currently 7 people)
  • Process development and improvement
  • Create and manage relationships with numerous vendors
  • Provide technical security and compliance oversight
  • Ensure remarkably thorough monitoring
  • Production road map management
  • Develop and execute strategies to ensure sufficient capacity, performance, and redundancy in all production systems
  • Create and manage an annual bottoms-up budget


  • Minimum 8 years of work experience in an Internet business with a focus on technology operations
  • Superior management skills: you will inspire direct reports while influencing and engaging indirect reports and peers
  • Outstanding communicator: able to synthesize complex information into simple, actionable insights and communicate technical requirements
  • An exciting leader with a desire to cultivate leadership and invigorate direct reports
  • Positive, high energy, and eager to learn and work in a fast-paced, extremely high-growth company
  • Committed to a superior customer experience
  • Experience with virtualization (particularly Cloudstack / KVM) and storage (both NAS and SAN) solutions.
  • Experience with outsourced data center environments
  • Experience in software engineering particularly focused on refactoring and optimization
  • Entrepreneurial team player who can multitask

Extra Credit

  • E-Commerce and/or Retail
  • Extremely data oriented (basic statistics)
  • Hands-on experience with agile methodologies
  • Passion for automation

Some benefits and perks of working at Warby Parker:

  • Health/Vision/Dental
  • Cell phone reimbursement
  • Flexible “My Time” vacation policy
  • Retirement savings plan (401k)
  • Commuter benefits
  • Free eyewear (Discounts for friends and family!)
  • Free gym membership
  • Quarterly team outings
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