Associate Manager, Home Try-On

Location: New York, NY

Type: Full Time

Min. Experience: Mid Level

Warby Parker is a transformative lifestyle brand offering designer eyewear at a revolutionary price while leading the way for socially-conscious businesses. By cutting out the middlemen and engaging directly with consumers, we're able to offer ultra-high-quality, vintage-inspired frames for $95 including shipping. There's a bigger picture, too: social innovation is woven into the DNA of the company, and for every pair of glasses purchased, a pair is distributed to someone in need. 

We’re looking for a dynamic individual to join the team and manage our Home Try-On program. The Home Try-On program allows customers to try out five pairs of frames (free of charge!) at home for five days before making a decision. It is one of the most critical pieces of our customer experience and one of the biggest areas of investment for Warby Parker—you’ll be in a highly visible role with access to our co-CEOs and senior management team. You’ll be the go-to for all things Home Try-On, reporting to the Director of Consumer Insights and collaborating closely with our brand management, product strategy, and online experience teams.

Since all work an no play make a dull office, we're thoroughly committed to infusing our days with surprises, brain-stimulating activities, and when appropriate, costumes. As a team member at Warby Parker you can look forward to company outings, guest speakers, and all sorts of other fun perks.  

What you’ll do:

  • Analyze Home Try-On conversion trends to understand customer behavior and segments
  • Translate Home Try-On customer insights into action—developing our short and long-term channel strategy
  • Manage projects that improve the Home Try-On customer experience in web, email, and packaging (plus anywhere else!)
  • Manage Home Try-On profitability, with a focus on increasing purchase conversion and maintaining an excellent customer experience
  • Partner with the brand management team to ensure a consistent brand experience throughout the Home Try-On process
  • Work closely with the online experience team to optimize the Home Try-On web experience from start to finish
  • Work with the finance and supply chain teams to manage Home Try-On cost and inventory efficiency
  • Track key Home Try-On metrics on a weekly, monthly, and quarterly basis—and then share with the Warby Parker management team
  • Act as the Home Try-On business owner across the organization, collaborating with web, customer experience, product strategy, and brand management teams on changes that affect the customer experience

Who you are:

  • An optimistic, high-energy problem solver
  • Collaborative and excited to work with many different types of people
  • Analytical with a love of data-driven decision making
  • Intellectually curious and eager to learn
  • Proactive and entrepreneurial
  • Comfortable working with uncertainty and juggling multiple projects at once

Qualifications:

  • 3-5 years of experience in a highly analytical role (management consulting, investment banking, or retail experience is preferred)
  • Expert in Excel and Powerpoint
  • Top notch written and verbal communication skills
  • Experience translating data into strategic recommendations
  • SQL knowledge preferred but not required
  • Experience managing a product or channel preferred but not required

Some benefits and perks of working at Warby Parker:

  • Health/Vision/Dental
  • Cell phone reimbursement
  • Flexible “My Time” vacation policy
  • Retirement savings plan (401k)
  • Commuter benefits
  • Free eyewear (Discounts for friends and family!)
  • Free gym membership
  • Team outings
* Required fields
First name*
Last name*
Email address*
Phone number*
Resume*

Attach resume ( .pdf, .doc, .docx ) or paste resume

Paste your resume here or attach resume file

Cover Letter*
What's one change you'd make to the Home Try-On program that would increase the likelihood of someone purchasing glasses? How would you measure success?*
Earliest start date?
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*