Operations Advisor, San Francisco

Location: San Francisco, CA

Type: Full Time

Min. Experience: Entry Level

Warby Parker is a transformative lifestyle brand offering designer eyewear at a revolutionary price while leading the way for socially conscious businesses. We’re looking for an Operations Advisor who will be responsible for performing all back-end processes within the retail store. This employee will bridge the gap between our online and offline interactions with customers, providing a seamless customer experience. This role will involve an intensive two-week training, as well as ongoing trainings as processes are updated.

Since all work and no play makes a dull day, we’re thoroughly committed to infusing our time with snacks, books, intramural sports, surprises, photo booths, and more. As a team member at Warby Parker, you can look forward to retail outings, do good events, and all sorts of other goodness.

What you'll do:

  • Master all store order processes (prescriptions, exam appointments, product offering) in order to support store the Sales Advisor team selling function
  • Process all operations-managed sales orders (returns, exchanges, lens replacements, etc.)
  • Partner with the (HQ) Customer Experience team to complete the retail order process
  • Deliver exceptional customer experience throughout all customer correspondence (email and phone order follow-up)
  • Assist with store inventory management and processes, such as cycle counts and shipping/receiving
  • Provide feedback on systems and processes to Retail Operations and Systems Supervisor
  • Track and process shipments in and out of store
  • Answer all store customer inquiry phone calls

Who you are:

  • Experienced in working with Point of Sale and store systems
  • A seasoned expert at exceptional customer experience
  • A self-starter with a true entrepreneurial spirit
  • Positive, high energy, and eager to learn
  • Optical retail background a plus

Qualifications:

  • Background in retail, with at least six months experience (or more!)

Some benefits of working at Warby Parker:

  • Health/Vision/Dental
  • Flexible “My Time” vacation policy
  • Retirement savings plan (401k)
  • Commuter benefits
  • Free eyewear (discounts for friends and family!)
  • Gym membership stipend
  • Quarterly team outings 
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